01.02.2017
31.01.2017
31.01.2017
Our stay wasnt very successful. Initially I booked for Friday and Saturday, but then cancelled the Friday by email, and received a confirmation it had been done. When I arrived on the Saturday I was told there was no booking. I had to pull out my email to prove I had booked the room. There was only one room left so I cant imagine what we would have done if you hadnt had a room. The next morning the receptionist explained that the person who took my email to cancel the friday, didnt carry out the actions and I had been charged for the Friday as they assumed I wasnt coming, and then they also cancelled the Saturday night. So a cock up from start to finish really. Thank God for email proof or I would have been stranded in Kilkenny.
30.01.2017
Arrived on Friday to a very pleasent lady on reception with a warm welcome. She gave us all the information required and offered any additional information we requested anytime via room phone or reception desk. Resturant staff was very helpful and advised us on menu. Room was extremely clean and comfortable. The room was warm extra bed was set up for an extra child. Overall experience was fantastic.
21.01.2017
The restaurant staff were particularly helpful especially when they kindly divided up the bill for 16 or so to be attached separately to various rooms. The room key system seemed to work intermittently and had to be reprogrammed from time to time. All done with cheerfulness and a smile.