Reviews

Anon,
5.0

03.10.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Great hotel for my needs. Immaculately clean, very friendly staff and reasonable price for food and drinks.


Response:

Hi Neil, Thank you for your very kind comments, we hope we can welcome you back in the very near future. Kind regards, Clement Gleeson General Manager

Anon,
5.0

30.09.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Hi Teresa, Thanks for your very kind feedback its very much appreciated. Hopefully we will see you back with us again real soon. Kind regards, Clement Gleeson General Manager

Anon,
4.4

29.09.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Overall a very enjoyable stay and will stay there again


Response:

Hi Ellen, Thanks for your very kind feedback its very much appreciated. Hopefully we will see you back with us again real soon. Kind regards, Clement Gleeson General Manager

Anon,
4.6

26.09.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Myself and my daughter stayed here for one night recently and found it surprisingly comfortable as we knew it was more a business hotel. The staff were very friendly and efficient. The room we had was spacious enough for two but would agree with other reviews in that the carpet on our floor needs some attention. Would have no hesitation staying here again


Response:

Hi Grace, Thank you for your very kind comments. I am glad to let you know that we are starting a full refurbishment of the Hotel in the coming weeks so next time on your return you will enjoy your stay even better. Thank you for your valued business. Kind regards, Clement Gleeson General Manager

Anon,
4.6

08.09.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

The breakfast is absolutely amazing I would stay again just for that and the friendly staff


Response:

Hi Curtis, Thank you for your lovely comments. Great to hear you enjoyed your stay and we look forward to welcoming you back again in the future. Kind Regards Caroline Whelan Operations Manager

Anon,
5.0

21.02.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Our receptionist was absolutely lovely- offering us the warmest welcome and advice about things to do and places to eat.


Response:

Eleanor, Thank you so much for your lovely comments. Our receptionists will be delighted to hear your comments as they work so hard in making sure all guests needs are well looked after. I look forward to welcoming you back to us again in the future. Kind Regards Caroline Whelan

Anon,
5.0

19.02.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Nice, warm, comfortable and clean room. Great service at reception, bar and restaurant.


Response:

Noelle. Thank you for your lovely comments, I will pass them on to all the staff. Glad to see you enjoyed your stay with us and I hope to welcome you back again in the future. Many Thanks Caroline Whelan

Anon,
2.8

19.02.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

breakfast was poor much better last time i stayed but cooked food not up to standard joined loyality programme but had to ask for bar voucher and none of other benifits either bar is rarely manned room was good standard room clean


Response:

Cathal, I'm glad you liked your room with us and but I'm sorry to hear your stay wasn't as enjoyable as before. I have reviewed all your comments and you should receive an e-mail soon regarding your loyalty rewards status. I also reviewed our systems in place in the front desk and have implemented a new procedure that your voucher for a complimentary free drink will be given on arrival and not upon request. Thank you for taking the time to comment and I hope to welcome you back again in the future. Many Thanks Caroline Whelan

Anon,
5.0

13.02.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Lovely friendly staff .excellent service only thing is it needs new carpet in bedroom that wasn't a problem the cleanliness of hotel and friendliness of staff made up for it. Great night sleep on both nights. The food was beautiful had a lovely steak and chips and the breakfast was beautiful to. We are a lovely quet peaceful time . thank you so much😀


Response:

Andrea, Thank you so much for the lovely comments, great to hear you enjoyed your stay with us. I will look into the carpet in your room and thank you for bringing it to my attention. I look forward to welcoming you back again in the future. Kind Regards Caroline Whelan

Anon,
4.4

11.02.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Everything was great but we didn't get our complimentary free drinks as promised.


Response:

Aoife, Great to see you enjoyed your stay with us and my sincere apologies that you never received your complimentary free drink. I have reviewed the systems in the front desk to make sure this doesn't happen again in the future. Thank you for your review and I hope to welcome you back again in the future. Kind Regards, Caroline Whelan